Direct bookings offer the best room rates, cancellation terms and a choice of rooms. Reservations staff at The Mercer Collection know every room and building inside out so can offer you the best advice on which room to opt for. We can also talk through specific requests i.e. if you require a low floor, prefer a walk-in shower, want to make sure your room doesn't have a sloped ceiling or any number of other requests! 

With any room booked on a 3rd party site i.e. Booking.com , Expedia, Hotels.com, Laterooms.or Agoda there is no room choice. Using one of these sites also often means the booking is non refundable and non modifiable or is without breakfast. 

We do take dogs but please bring a bed or blanket for your pet to sleep on. For the comfort of all guests dogs are not allowed in our dining room for breakfast time but are welcome at Gastro Pub The Florence Arms for evening meals in the bar area. Dogs are charged at £15 per pet pet stay. Please note - rooms are given extra housekeeping attention on departure to ensure guests with allergies are not affected by our acceptance of dogs. 

Why not call us on 02392 009666, email us here

Interested in learning more about why direct bookings are better value than using a third party site - read more from Which? Travel here and here